General Resort Information

Resort Information

  • Check-in time is 3 pm.
  • Check-out time is 11 am.
  • Check-in after 11pm must be arranged with motel prior to arrival.
  • Please note that the minimum check-in age is 21 and must be present during stay at motel.
  • Early check-in and/or late check-out will be considered where a pre-booked Vacation Package deems it necessary in order to participate.
  • All cancellations must be made 72 hours prior to 6pm of the scheduled arrival date. A one-night room fee will be forfeited for no shows or in the case of failure to cancel prior to the 72 hour deadline.
  • There will be no cancellations on long weekends so payment will be procured for the full amount of the booking.
  • Any Vacation Packages pre-booked with a room can be cancelled by participants except in cases where tickets have already been purchased e.g. Theatre, Elvis, Boat Cruise, Sleigh Ride; however the Resort will do their best to accommodate where possible.
  • Room rates are subject to change without notice.
  • Oasis by the Bay offers some rooms with full wheelchair accessibility and lift systems. When you call to book let us know if you will require a room to accommodate this.
  • Parking is situated close to the suites.
  • No pets allowed. Service animals only.
  • DEPOSIT POLICY: 100 percent of the first night stay will be charged on the day of booking.
  • LONG WEEKEND DAMAGE DEPOSIT: $100 refundable damage deposit, cash or credit card is required upon arrival for all long weekends and holidays.

Vacation Package Information

  • Vacation Packages include and are in addition to any room costs booked at the Resort and are subject to HST.
  • Dates, prices, inclusion and program details as outlined in this booklet are subject to change without notice and should be confirmed upon booking.
  • Vacation Packages include items as outlined in the Inclusion section for each activity unless otherwise noted. At times you may be responsible for your own food costs, transportation, souvenirs etc.
  • Unless noted, transportation is not included for excursions but is available at an extra charge (must be pre-booked in advance).
  • The Vacation Packages outlined in the booklet are programs organized directly by Oasis by the Bay and include some value added items such as meals, gift bags, free Resort activities such as crafts, and BBQ dinners that are only available by signing up for the excursions through Oasis by the Bay.
  • Duration and time frames noted for each excursion are approximate and take into consideration, where possible, travel times to and from an event.
  • Due to inclement weather some programs may be cancelled, in which case a full refund for the program(s) you have registered for will be provided.
  • A minimum number of people are required for some of the programs to run – if a program is cancelled due to limited number of people a full refund will be provided for the registered program(s).
  • Excursions can be cancelled by participants except in cases where tickets have already been purchased e.g. Theatre, Elvis, Boat Cruise, Plane/helicopter tours, Sleigh Ride; however the Resort will do their best to accommodate where possible.
  • Please refer to our Resort Information around room cancellation policies.
  • Accessibility and/or dietary restrictions is not guaranteed for all excursions. Please speak to a staff member when booking so we can best help to accommodate your specific needs.